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The casino confirmed the account was closed on March 3 following the player’s request made on February 26, but noted the player did not specify a gambling problem, which was required for self-exclusion procedures. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database. We’re sorry to hear about your experience and understand how frustrating it must feel to have your account disabled unexpectedly.At this time, we have not been able to identify your player account based on the information provided. We’re truly sorry to hear about the delay in your €1,500 withdrawal and the frustration it has caused.At this time, we have not been able to identify your player account based on the details provided. At the same time, we understand your frustration with your recent slot sessions.Please note that all games on our platform are operated by licensed providers and use certified Random Number Generators – ensuring fair and unbiased outcomes. Your feedback has been noted and will be shared with the relevant departments to help us improve.If you’d like us to take another look at your case, please feel free to reach out via live chat or at regards,Slotsgallery Team
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